11bola heylinkPrivacy Policy
We at 11bola heylink collect your personal data only to verify your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to keep our platform secure. This page describes what we collect, how we use it, and the rights you hold over your information.
Our commitment is straightforward: your data is protected under industry-standard encryption, stored securely, and shared only with payment processors and compliance partners when necessary. We do not sell your personal information, and we do not retain it longer than required by law or our operational needs.
If you have questions about how we handle your data after reading this policy, please contact our support team. Our services are available only where local law permits.
Data we collect on 11bola heylink
We collect personal data at several points in your user journey. When you open an account, we ask for your email address, full name, date of birth, and phone number. This information is necessary for account verification and compliance with anti-money-laundering regulations across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, and Semarang all fall under these requirements.
During deposit and withdrawal, we collect payment details. If you fund your 11bola heylink account via DANA, we receive confirmation from e-wallet's servers. The same applies to mobile banking, local payment, online payment, e-wallet, and mobile banking transactions. For bank transfers through local payment, online payment, e-wallet, or mobile banking, we retain the last four digits of your account number and the bank's reference code—never the full account number.
When you use 11bola heylink's live-dealer tables or sportsbook, we log your session data: the games you access, your bets (amounts only, not outcomes), and the time spent. This helps us identify technical issues and prevent fraud. We also collect your IP address and device type to verify that your access complies with our jurisdiction-restricted service terms.
How we use your information
- Account verification: We verify your identity against government records to ensure compliance with local law.
- Payment processing: We share your transaction data with our payment processors—local payment, online payment, e-wallet, and others—only as much as needed to complete your deposit or withdrawal.
- Fraud prevention: We analyse patterns to block suspicious activity and protect your account.
- Customer support: We use your contact details to respond to inquiries and resolve disputes.
- Compliance reporting: We may be required to disclose aggregated data to regulators—never personal identifiers unless ordered by law.
Third-party processors
Our platform relies on external vendors. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) operate their own privacy policies—we encourage you to review them. Our servers may sit outside your jurisdiction; data transfers are encrypted in transit. We use a hosting provider based in Southeast Asia to minimise latency for live-dealer streams and sportsbook updates. We do not authorise these vendors to use your data for marketing or any purpose outside our explicit instructions.
Your rights and our 11bola heylink commitments
You have the right to access your personal data stored on 11bola heylink at any time. You may request correction of inaccurate information or deletion once your account is closed and all transactions are settled. To exercise these rights, contact our support team with proof of your account ownership.
We do not use cookies to track your behaviour across the internet. Our cookies are session-only: they store your login token and language preference while you are actively using 11bola heylink. Once you log out, these cookies expire. We do not set third-party tracking pixels or beacons.
Our data retention policy: account information is held for seven years after closure to satisfy regulatory requirements during Idul Fitri, Idul Adha, Imlek, Nyepi, and standard tax years. Transaction logs for live-dealer tables and sportsbook bets are retained for two years. Once the retention period ends, we delete or anonymise the data.
If there is a data breach affecting your personal information, we will notify you by email and through your 11bola heylink account within 72 hours of discovery. We will also inform relevant authorities as required by law.
Contact us about privacy
If you have privacy concerns or believe we have mishandled your data, please contact our support team. You may also escalate complaints to the data protection authority in your jurisdiction. Our commitment to 11bola heylink users is clarity, security, and respect for your information. This policy is effective as of its publication date and may be updated periodically—we will notify you of material changes via email.